Shipping
We take the utmost care when packaging and shipping your fresh Hawaiian leis and flowers. Each lei order contains a frozen gel pack to ensure freshness while on route. Choose from a variety of shipping methods and additional options to meet your needs.
Summer Season Notice to Customers
We kindly remind you that freshness is not guaranteed due to the rising heat from weather conditions at this time of year. Although we consistently take the utmost care in each order we pack, we have no control over packages once in the possession of our parcel carriers using the 2nd day air shipping method. However, we always have and will continue to guarantee top quality freshness for all orders shipped via standard overnight or priority night. Please see our rate chart below and contact us within 24 hours if you would like to upgrade your shipping method.
Shipping Methods
We deliver to all 50 States. However, if you are sending leis for delivery to Alaska, you must place your order by phone at 808-524-7447 between the hours of 6am – 3pm Hawaii Standard Time.
FedEx/UPS 2nd Day
FedEx 2nd Day will take two days for delivery Monday through Friday. Shipping to all states will be delivered by FedEx or UPS by end of day.
Next Day Air
On the day your order is shipped, arrival will be the following day by end of day. The order must be placed 72 hours in advance from delivery date for this service. Orders placed LESS THAN 72 hours in advance from delivery date must be called in. This includes the continental US, excluding Alaska.
Priority Next Day Air
On the day your order is shipped, arrival will be the following day by 10:30 AM for most shipments. If you want to be sure on the arrival time, please send us an email to email@shipleis.com. The order must be placed 72 hours in advance from delivery date for this service. Orders placed LESS THAN 72 hours in advance from delivery date must be called in. This includes the continental US, excluding Alaska.
Shipping Rates
Saturday Deliveries
Saturday delivery is an option for an additional $20 charge per shipment.
Signature Waiver
FedEx will leave your shipment at the door if the Signature Waiver option is selected during checkout. Doing so may affect your preferred arrival date. Please keep in mind, if your package is left at the door, we have no proof of acceptance or theft. To ensure it is received, we recommend you use a shipping address where someone will be able to accept the delivery – a work address is a good solution.
Substitutions
If the lei you ordered is not in stock, we reserve the right to substitute with another lei with equal or greater value. We will notify you ahead of time to let you know of the substitution and will do our best to make the substitution as similar as possible. Please make sure you leave a telephone number that you can be reached at during the day and evening.
Order Times
Orders made after 12:00 noon Hawaii Standard Time (HST) will not be processed until the following business day. We are not responsible for delays in shipment due to severe weather conditions or flight delays.
